Returns & Exchanges
Due to the perishable nature of our sustainably packaged water, we do not accept returns on opened or consumed products to ensure the highest safety standards. If your order arrives damaged or incorrect, please contact our support team within 30 days for a full refund or replacement.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your shipment.
Provide Documentation
Attach photos of any damaged cartons or shipping boxes to help us improve our eco-friendly logistics process.
Receive Authorization
Our team will review your request and provide a return authorization or confirm your eligibility for a direct refund.
Refund Processing
Once approved, your refund will be applied to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing