Frequently Asked Questions

Everything you need to know about the most sustainable water choice.

What makes Boxed Water more sustainable than plastic bottles?

Our cartons are made of 92% plant-based materials, including paper from FSC-certified forests and a cap made from pine tree waste. This results in a 36% lower carbon footprint than plastic bottles.

Is the water source safe and filtered?

Yes, our water is sourced from local municipal sources to reduce transportation emissions. It undergoes an 8-step purification process, including reverse osmosis and carbon filtration, ensuring a clean, crisp taste.

Are the cartons recyclable?

Absolutely. Our cartons are 100% recyclable in most residential recycling programs. You can check your local facility via the Carton Council website to ensure they accept food and beverage cartons.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Can I set up a recurring subscription?

Yes, we offer a subscription service that allows you to save on every order. You can choose your delivery frequency and pause or cancel your subscription at any time through your account dashboard.

What is your return policy?

Due to the nature of our product being a food/beverage item, we cannot accept returns. However, if your order arrives damaged or incorrect, please reach out to our support team within 30 days for a replacement or refund.